Shipping Policy

All returns must be received at the Charlotte, NC location, the Las Vegas, NV location or the Mesquite,TX location within 60 days of purchase.


Please call 1-800-447-4795 ext 1102 and provide the following information:

Invoice Number

Product Description / Product Code and Quantity

Dates of Purchase ( all returns must be must be within 60 days of purchase)

Reason for Return ( damage, incorrect, customer error end user, etc.)

*All customers must have a return authorization number for any return issue such as damaged, incorrect, not selling, end user, etc.


Please mark the outside of returned boxes with the RA# (return authorization)

Packages without RA#'s clearly marked on packages will be refused.

All returns must be mailed within 45 days from when customer receives RA#.

Customers are responsible for shipping charges on products being returned due to customer error or customer(end user) dissatisfaction.

No COD returns will be accepted.

If a C.O.D. shipment is refused, there is a $20.00 restock/re-ship fee.

A 10% restocking fee will be applied to ALL returns.

Returned merchandise must not be marked in any manner and in a resalable condition (other than damages or end user returns)

Closeout and Discontinued items may not be returned.

No Cash refunds given on returns

Please ship your return to the closest address:


Europa Sports East

Europa Sports Products LLC

11401 Granite St

Charlotte, NC 28273


Europa Sports West

Europa Sports Products LLC

3051 Marion Dr.

Suite 103

Las Vegas, NV 89115


Europa Sports South

Europa Sports Products LLC

1851 Big Town Boulevard

Suite 500

Mesquite, TX 75149


*There will be a $25.00 charge on any checks returned from your bank as non-payable for any reason.

Your account will automatically change to C.O.D./cash-only for 30 days.

The account will return to regular C.O.D. if the check clears the second deposit.

If the check does not clear, your account may be changed to C.O.D./cash-only indefinitely.


To make sure that your problems are handled as quickly and effectively as possible, please follow these guidelines:

Damages or discrepancies in our shipments must be reported to our office within 24 hours. [Phone 1-800-447-4795 ext. 1147 or ext. 11102]

Discrepancies must be reported immediately

Shipments are checked, rechecked and initialed on the packing slip by an inspector before they leave our warehouse. Please have this packing slip (with order number) available when contacting us regarding any problems.

In case of damage or breakage: save all packing materials and damaged products so that UPS can inspect.

All merchandise is carefully packed before leaving our warehouse.

Freight companies will not accept shipments unless the number of cartons agrees with the number of cartons on the bill of lading.

Responsibility for safe delivery of your shipment is assumed by the carrier upon acceptance of the shipment by the carrier.

We cannot be liable for case shortages or damages that occur after the merchandise has left our warehouse.


Dozens of Trucks. Nearly 50 Routes.

Ship with us and get your goods on time.


Our Shipping Solution. Your Business Advantage.


Get Personalized Europa Service: We’ll personally drop off products and check them in.

Save Money: No need to buy cold packs in the summer; our trucks are refrigerated.

Shipment Savings: Zero freight charges on heavy drink orders.

Operate Efficiently: Get more control over your deliveries and enjoy later cut-off times.